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CAF du Var · Social security fund · Partner portal · Accounts & MFA · 2026

One portal,
for every partner.

7
families of content and services, from news to request routing, in one portal
CAF du Var
Client
CAF du Var
Year
2024
Sector
Social security fund · Partner portal · Accounts & MFA
Role
Product design, engineering, operations

01 / Brief

Hundreds of partners, no front door.

The CAF du Var works with hundreds of partners, associations, town halls, social workers, who until then were reached by mail, by phone and by scattered documents. It wanted a portal where a partner registers once, finds the news and the events that concern them, replays a session they missed, finds the right contact in the directory, and sends a request that reaches the right desk.

02 / Build

Accounts, content, routing.

The Lab designed and built the portal end to end with its previous tools, from the content model to the fifteen transactional e-mails.

  • Partner accounts with self-registration, e-mail confirmation and two-factor sign-in; rate limiting and a captcha that asks nothing of a human.
  • Block-built pages, news, events with registrations and proposals, replays, a themed staff directory, a contact form and newsletter sign-ups: all edited by the fund's own team.
  • An ideas-and-challenges space for partners, and request routing so that a message lands on the desk that can answer it.
The portal is the specification of Agora's Portal module: written once, with other tools.
— Nutshell Lab · product note

03 / Outcome

In production, and a blueprint.

In production at caf83-partenaires.fr, and the blueprint for a module.

The portal runs in production for the fund's partners. Everything it does, accounts and roles, news and events, directory, routing, was written down line by line as the specification of Agora's Portal module, so that the next fund buys it on an installation of its own instead of commissioning it again.